This page sets out how qa11 operates within its legal framework for Malaysia, covering what governs your account, what falls inside our policy scope, and where to reach us when you have a question. Access to our platform depends on local law and is available only where permitted in your region.
Policy governed by applicable Malaysia law
Account and transaction records retained
DuitNow, FPX, GrabPay covered under transaction terms
Support available for policy questions
POLICY POSTURE
How Our Legal Position Works for You
Our legal terms apply to every part of how you use this platform — from account creation through to transactions made via DuitNow, FPX or GrabPay. When you access qa11 from Malaysia, you are doing so under the terms stated here, and those terms are shaped by the legal requirements applicable in your eligible region. We do not make claims about jurisdictions where access is not permitted, and availability is always conditional on local law. Within those boundaries, our obligations to you are clear: we hold your account data accurately, we keep a record of transactions you initiate, and we respond to queries raised through our stated contact paths. Nothing in these terms removes rights you hold independently under applicable law. Where any clause conflicts with a locally enforceable requirement, the locally enforceable requirement takes precedence. We update these terms when our obligations change, and the version shown on this page at the time you access it is the one that applies. Your continued use of the platform after a change is posted constitutes acceptance of the revised terms. If you disagree with any change, the correct step is to stop using the platform and contact our support team to close your account.
DuitNow
FPX
GrabPay
Account wallet
Malaysia-eligible regions
POLICY COVERAGE
What Falls Inside and Outside This Policy
Our policy covers the specific areas set out below. Knowing what sits inside and outside its scope helps you understand which issues we can address directly and which fall to a third party.
Account Access
Registration, login, identity verification and account closure all fall inside this policy. We govern how your account credentials are held, how access is authenticated and the steps you follow to close or pause your account through the account settings page.
Transactions
Deposits and withdrawals made through DuitNow, FPX or GrabPay are covered here. Transaction records are retained in your account history. Disputes over a specific transfer should be raised with support, referencing the transaction ID shown in your account.
Site Content
Game content, odds displays, promotional messaging and platform text fall under our editorial control and are governed by this policy. We are responsible for what appears on qa11; errors in displayed content should be reported through the support contact below.
Third-Party Services
Payment processors, banking partners and external networks operate under their own separate terms. Where DuitNow, FPX or GrabPay processing is handled by a third-party provider, that provider's own conditions also apply. We are not liable for delays or decisions made by those external parties.
YOUR ACCOUNT RIGHTS
Practical Actions Available to You Under This Policy
You hold several concrete rights in relation to your account and the data we hold about you. Reviewing those rights and knowing how to act on them is straightforward. Your transaction history — including every DuitNow, FPX and GrabPay record — is visible in your account dashboard after login, and you can export or screenshot that view for your own records at any time. If any detail held on your account is incorrect — name, contact address, preferred payment method — you can update it through the account settings fields shown after login. Where the update requires identity verification, the instructions for that step appear inline on the settings page itself. If you have a question about how a specific piece of data is used, or want to request that data be corrected or deleted, our support team handles those requests directly. Raising a query through the live chat or email contact below is the fastest route to a policy-related response.
Review Your Records
Log in and open the transaction history section. Every deposit and withdrawal is listed with a reference ID, date and payment method — DuitNow, FPX or GrabPay — so you can verify each entry against your own bank or e-wallet statement.
Correct Account Details
Head to account settings after login to update your name, contact details or payment preferences. Where identity verification is required for a change, the verification step is shown inline and the required fields are clearly labelled.
Raise a Policy Question
If something in these terms is unclear, contact us before acting. Our support team can clarify how a specific clause applies to your account situation — this is faster than guessing and acting on a misread term.
Request Support on Data
To request a correction, deletion or export of data we hold, message our support team through the email or live chat paths listed on this page. Include your account username and the specific request; we respond to policy-related data queries as a priority.
CONTACT PATHS
How to Reach Us on Policy Matters
For legal and policy questions, use the contact paths below. When you reach out, include your account username and a brief description of the issue — this lets us match your query to the right record and respond accurately.
Live Chat
The live chat option is accessible from the account dashboard after login. It is the fastest path for policy questions that need a direct answer from our team.
Email Support
Send policy-related queries to our support email address listed in the account help section. Include your transaction reference or account username so we can locate the relevant record.
Account Help Centre
The help section inside your account covers common policy questions with step-by-step guidance. Check there first — many data, access and transaction questions are answered in the published articles without needing to contact support.
DATA AND SECURITY
How We Handle Data, Cookies and Account Security
Our approach to data handling, account security and retention is set out here so you know exactly what we do with the information your account generates.
Data Handling
Account data — including name, contact details and transaction history from DuitNow, FPX or GrabPay — is held only for the purposes stated in these terms. We do not sell personal data to third parties, and access within our team is limited to what each function requires.
Cookies
We use cookies to maintain your session, remember your last login state and measure how pages on qa11 perform. You can manage cookie preferences through your browser settings. Disabling some cookies may affect how the account dashboard and login flow behave on your device.
Account Security and Retention
Your account credentials are stored using standard encryption practices. Transaction records are retained for the period required under applicable law — the exact retention period depends on the legal requirements in force at the time. After that period, records are deleted or anonymised.
Requesting Changes
To request a change to data we hold, or to ask how long a specific record is retained, contact our support team via live chat or email. Reference your account username and the type of data or record you are asking about; we handle these requests with the same priority as account-access issues.
LEGAL FAQ
Questions About This Policy Answered
These are the questions we receive most often from account holders reviewing these terms. Each answer reflects how the policy currently applies — for anything not covered here, use the contact paths in the support section above.
Which law governs my account on qa11?
Your account is governed by the terms stated on this page and by applicable law in the region where you access the platform. Access is available only where local law permits. If there is any conflict between these terms and a locally enforceable legal requirement, the local requirement takes precedence.
Can I see all the data qa11 holds about me?
Yes. Your transaction history — including DuitNow, FPX and GrabPay records — is visible in your account dashboard after login. For a broader view of personal data we hold, contact our support team by email or live chat with your account username and we will respond to your data request.
How do I correct wrong information on my account?
Log in and open account settings. Most contact and payment details can be updated there directly. Where a change requires identity verification, the required fields and instructions appear inline on the settings page. If the field you need to change is not editable, contact support and we will handle it manually.
How long does qa11 keep my transaction records?
Transaction records are retained for the period required under applicable law at the time they were created. After the mandatory retention period, records are deleted or anonymised. If you want to know the specific retention period that applies to your account, contact our support team and we will confirm it.
What happens to my data if I close my account?
When you close your account, we retain records only for the period required by law. After that, personal data is deleted or anonymised. You can request account closure through live chat or email support — include your username so we can locate and process the request without delay.
Where do I report a dispute over a DuitNow or FPX transaction?
Open your account transaction history and locate the reference ID for the disputed transfer. Then contact our support team via live chat or email, quoting that reference ID and the transaction date. We match it to our payment records and raise the matter with the relevant payment processor on your behalf.
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