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These terms set out how your account on qa11 works — from how we handle your wallet transactions through DuitNow, FPX and GrabPay, to how you can raise questions or close your account. Read through before you act; the current state of any clause is always shown here, not buried in a separate document.
By accessing qa11 and using any part of the platform — including depositing via DuitNow, transferring funds through FPX, or completing a session using GrabPay — you acknowledge that these terms govern that activity. We've written them to be direct: no hidden clauses, no jargon that obscures what's actually expected from both sides. Availability of qa11 depends on local law and is accessible only where local law permits. If a feature, payment route, or game category is not shown in your account dashboard, it is either unavailable in your region or not yet active on your account tier. We do not extend access beyond what your account status and applicable local regulations allow. These terms may be updated when regulatory requirements change or when we adjust platform features. The date of the most recent revision is displayed at the bottom of this page. Continued use of your account after a revision constitutes acceptance of the updated terms. If you disagree with any change, the correct step is to stop using the platform and contact support to request account closure — details are in the support section below. Transaction records tied to DuitNow, FPX and GrabPay deposits remain accessible in your account history regardless of any policy update.
These terms draw a clear line between what qa11 is responsible for and what falls outside our control. Your account access, the payment routes we've configured, and the content within our platform are covered. Third-party services — including your bank's FPX gateway or GrabPay's own processing system — operate under their own separate terms. We cannot extend our policy to govern how those external services behave.
Creating, maintaining and closing your qa11 account is fully within scope. This includes how you log in, how account credentials are managed and the steps required if you need to recover access — all governed by these terms.
Deposits and withdrawals processed through DuitNow, FPX and GrabPay fall under this policy on the qa11 side. The moment a transfer leaves your bank or e-wallet, the third-party provider's own terms take over until funds reach your qa11 wallet.
Game titles available in the lobby — including those from Habanero, PG Soft, CQ9, JDB and Bigtime Gaming — are part of the service qa11 provides. Content availability depends on your region and on what local law permits.
External links, banking portals and payment gateways are outside the scope of this policy. We recommend you read the terms of any third-party service you connect to your qa11 account before proceeding with a transaction.
These terms are not one-sided. As a qa11 account holder, you have specific actions available to you at any time — and we've made sure those paths are accessible without needing to contact support for routine tasks. Your full transaction history, including every DuitNow deposit and FPX transfer, is visible in the account dashboard immediately after login. If a record looks incorrect, you can raise a dispute directly through the support channel — we keep transaction logs and can cross-check them against payment provider records. Updating personal details such as your registered contact number or email address is done from the account settings page; some changes require identity verification before they take effect, and the required steps are shown in-page when you initiate the change. For anything that cannot be resolved through self-service — including requests to correct a data entry error or close the account — support is reachable through the contact paths listed in the section below.
Every DuitNow, FPX and GrabPay transaction tied to your account is logged and viewable in your dashboard. Filter by date or payment method to locate a specific session or deposit reference quickly.
Name, contact number and email can be updated from account settings. The page shows which fields require identity verification before the change is saved — follow the on-screen steps exactly as displayed.
If a clause in these terms is unclear, reach out through live chat or the support email. We'll point you to the exact section that applies to your query rather than giving a generic response.
You can request closure at any time by contacting support. Outstanding wallet balances must be withdrawn before the account is deactivated; the support agent will walk you through the withdrawal step for your configured payment method.
If a section of this policy affects your account — a transaction dispute, a request to update your details, or a question about what's permitted — these are the contact paths we keep open. Choose the channel that matches how urgent your query is; all channels reference the same account and transaction records.
Open the chat widget from any page on qa11 to reach a support agent. For policy questions, have your account ID and the relevant transaction reference ready — it speeds up the verification step.
Send a detailed description of your query to our support email address shown on the Contact page. Include the payment method used (DuitNow, FPX or GrabPay) and the approximate date of the transaction in question.
For self-service requests — reviewing records, updating contact details or checking the status of a withdrawal — log in and go to your account dashboard. Most routine actions are resolved there without needing to contact us directly.
These terms include how we collect, store and use the information tied to your qa11 account. We collect only what is needed to operate your account, process transactions and meet the requirements imposed by local law where qa11 is accessible. Data is not sold to third parties. Payment credentials for DuitNow, FPX and GrabPay are processed through the respective payment provider's own secure gateway — we do not store your full banking credentials on qa11 servers.
We use session cookies to keep you logged in during an active visit and preference cookies to remember your last used payment method. You can manage cookie settings through your browser; disabling all cookies may affect how the account dashboard loads.
Access to your account is protected by your login credentials. If you suspect unauthorised access, use the account settings page to change your password immediately, then notify support via live chat with your account ID and the approximate time of the suspicious activity.
Transaction records are retained for the period required by applicable local regulations. After that period, records are archived or deleted in line with our internal data schedule. Your wallet balance history remains visible in-dashboard for as long as your account is active.
To request correction or removal of personal data held on your account, contact support by email with your account ID and the specific data field in question. We will confirm receipt and provide a resolution timeline based on the nature of the request.
These questions cover what people actually ask when they land on this page — from how policy changes are communicated to what happens with a disputed DuitNow deposit. If your question isn't listed here, live chat is the fastest route to a direct answer.
The revision date at the bottom of this page changes whenever we update a clause. We may also send a notification to your registered email address for significant changes. Checking this page after any account-related notification is the most reliable way to stay current.
Yes — the portion of a transaction that occurs within the qa11 platform is covered here. Once your DuitNow or FPX transfer is initiated, the payment provider's own terms govern the transfer until the amount is credited to your qa11 wallet. Both sides of the transaction are logged in your dashboard.
If a specific clause conflicts with your understanding of the account agreement, contact support with the clause reference and your concern. If the disagreement cannot be resolved, you may request account closure and withdraw your remaining wallet balance through your configured payment method — DuitNow, FPX or GrabPay.
Your transaction history, payment method log and account settings are all visible in the dashboard after login. For data held outside the dashboard — such as identity verification records — contact support by email with your account ID and a specific request for what you'd like to review.
The qa11 policy applies equally to all configured payment routes — DuitNow, FPX and GrabPay. The specific processing rules for each payment method (such as transfer limits or authentication steps) are set by the payment provider and shown at the point of transaction, not by these terms.
First, check your payment provider's record — your DuitNow app or FPX banking portal will show whether the transfer was completed on their side. If the provider confirms the transfer was sent but it is not in your qa11 dashboard, contact support via live chat with the transaction reference number and date.