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This policy explains exactly what information qa11 collects when you access your account, make a DuitNow transfer or complete an FPX deposit — and how we keep that information protected. Read through so you know where your data sits and what choices you hold over it.
When you open an account with us, we collect the details you submit during registration — your name, contact information and preferred login method. Every time a payment moves through your account, whether by DuitNow, FPX or GrabPay, a transaction record is created and stored against your account profile. We use this record to verify your activity, resolve disputes and keep your wallet history accurate. We also collect standard device and session data — the type of device you access the lobby from, your session timestamps and the pages you navigate. This helps us keep the account experience consistent across visits and flag unusual login patterns early. Data shared with payment processors — such as the banks and e-wallet providers behind DuitNow and FPX — is limited to what those processors need to complete your transaction. We do not sell account or transaction data to third parties for marketing use. Retention periods follow the requirements of applicable law in eligible regions; where local law requires a minimum retention window, we hold records for that period and no longer. Your account dashboard shows your current transaction history at any point after login.
Not every digital touchpoint connected to your session falls under this single document. The table below draws a clear line between what this policy covers and what sits outside it, so you know exactly which rules apply to which part of your experience.
Login events, session duration and device identifiers recorded when you access the qa11 lobby are fully within this policy. We log these to protect your account from unauthorised access and to support account recovery requests.
DuitNow, FPX and GrabPay transaction records generated through our cashier are covered here. The payment processor's own terms also apply to the banking leg of each transfer — both sets of rules operate in parallel, not instead of each other.
Game titles, promotional display and lobby content are governed by our general terms, not this privacy document. This policy covers personal and transactional data only — not how game results are calculated or how game content is presented.
Links to external sites, e-wallet apps or bank portals leave our policy boundary the moment you navigate away. We hold no responsibility for data practices on those external platforms — check their own policies before submitting personal information there.
Knowing your rights under this policy is only useful if acting on them is straightforward. Each of the actions below is available through your account or our support channel — no complicated process, no unnecessary waiting. Start by logging in; most record and correction requests begin from the account settings page, where your registered details and transaction history are already displayed. If a correction requires identity confirmation, the verification steps are shown on that same page. For anything beyond self-service — a formal data request, a query about how long records are kept, or a concern about a specific transaction — our support team is reachable through the contact path described in the support section of this page. Availability depends on local law and eligible regions; where restrictions apply, we will tell you clearly rather than leave the request unanswered.
Your full transaction history — including every DuitNow deposit and FPX transfer — is visible in the account dashboard after login. No separate request is needed to access your own activity log.
Name, contact number and preferred payment method can be updated from account settings. Fields that require identity verification will prompt you through the steps shown on the page before saving changes.
If something in your record looks unfamiliar or you want to understand why a specific data point was collected, contact our support team with your account username and the date range in question — we will investigate and respond in writing.
For formal requests relating to data retention or account closure, reach out through the support contact listed below. We handle these on a case-by-case basis in line with the applicable rules for your region.
If a section of this policy raises a question or you need to action a data request, there are three ways to get a response. Choose whichever path suits the urgency and nature of your question — we route privacy-related contacts to the same team regardless of channel.
Open the chat icon from any page on qa11. Describe your privacy question and provide your account username so the team can locate your record quickly. Suitable for general queries and same-session clarifications.
For written data requests, formal corrections or detailed transaction queries, send your message to our support email address listed in the account help section. Include your registered contact number and the nature of the request.
The help centre at qa11 covers common account and data questions with step-by-step paths. Check there first — many privacy-related actions, including viewing your DuitNow and FPX history, can be completed without contacting the team.
Every part of how we store and use account data is shaped by one question: does holding this information serve a clear purpose for your account or for legal compliance? If the answer is no, we do not hold it. Cookies on qa11 are limited to session management and login state — they keep you signed in across pages and remember your preferred deposit method so you do not re-enter it each visit. We do not place advertising trackers or sell session data to external ad networks.
Account and transaction records are stored on secured infrastructure. Access within our organisation is restricted to the functions that need it — support, compliance and finance — and is logged for audit purposes.
Session cookies keep your login active and hold your last-used payment preference — useful when you return to fund your account via DuitNow or FPX. You can clear cookies through your browser settings; doing so will end your active session.
We keep account records for the minimum period required by applicable law in eligible regions. Once that window closes and no dispute is open against the record, it is removed from active storage. The current retention window is shown in the full policy on request.
When this policy changes, the updated version is posted at qa11/privacy-policy/ with the revision date shown at the top. Continued account use after a change indicates acceptance; if you disagree, contact support before your next session.
The questions below cover what real account holders ask most often about how data is collected, stored and managed. If your question is not listed here, reach out through the support paths in the section above.
Yes. Every completed DuitNow transfer and FPX payment generates a transaction record in your account. This record shows the amount, date and payment method. You can view it in the account dashboard after login without contacting support.
Access to your account data is restricted to support, compliance and finance functions — only where their role requires it. All internal access is logged. We do not share personal account data with third parties for marketing purposes.
Yes. Log in and go to account settings to update your registered contact details or preferred payment method. Changes that need identity verification will prompt you through the steps shown on that page before any update is saved.
Retention periods follow applicable law in eligible regions. Once the required window passes and no active dispute relates to that record, it is removed from active storage. Contact support to ask about the specific window for your account type and region.
We use session cookies to keep you logged in across pages and to remember your last-used payment choice — such as DuitNow or FPX. We do not place advertising or tracking cookies. Clear them through your browser settings if you prefer; this will end your current session.
The updated policy is posted at qa11/privacy-policy/ with a revision date at the top. We recommend checking this page if you have questions after a long period away from the account. Contact support before your next session if you do not agree with any update.